If you ever worked in retail or the food industry, it’s likely you’ve heard “the customer is always right” on more than one occasion. This phrase stems from the belief that happy customers will be returning customers, and is often used to discourage any action that may leave a sour taste with patrons.
After my early days of working in retail, I learned very quickly that the customer isn’t always right. Many customers will do whatever they can for a free product or a full refund, even when their circumstances do not fall under these categories of reparation. That being said, customers are very aware of the “customer is always right” mantra, and honduras telegram screening will often use that as their basis of what to expect from your customer service efforts. For example, a person ordering a hamburger at a fast-food chain will expect a free replacement if their burger isn’t delivered exactly as ordered. In this situation, the customer’s issue is resolved quickly and easily, and they perceive their experience as excellent because of how easily it was handled.
While hamburgers are relatively easy to replace, the same cannot be said for more expensive products. There will be times when you’ll need to give your customers news they don’t want to hear, making it critical that you deliver the news delicately. Customers don’t like to feel blamed for issues with products they ordered, and they don’t want to be accused of lying when they tell your customer support team about the issue. In short, customers want to feel like their issue is being taken care of diligently and fairly, whether or not they get the answer they want to hear.