The choice of knowledge management software - both free and paid - is large, and deciding on a tool is not always easy for SMEs. In this article, we present a comparison of five top-rated knowledge management tools.
Building a knowledge database
In this article
1. Confluence
2. Freshdesk
3. monday.com
4th Notion
5. Slack
When is the paid version of a knowledge management tool worthwhile?
How to choose the right knowledge management tool for your company
There is no question how important effective knowledge management is for decision-making and strategic learning in companies. Many SMEs are currently struggling with financial constraints and ever-increasing demands, which is why the demand for free knowledge management tools is particularly high. These tools allow teams to centralize, share and organize their knowledge without incurring high costs. They can also simplify collaboration, improve customer support, make better use of resources and drive business growth.
There is a large selection of knowledge management software - both free and paid - and choosing a tool is not always easy for SMEs. In this article, we compare five top-rated knowledge management tools . This will make it easier for you to find the right tool, regardless of whether you are dealing with knowledge management for the first time for your young start-up or want to build an internal knowledge database for an established company.
Here you can find an overview of all 5 free knowledge management tools:
The top free knowledge management tools for SMEs
1st Confluence
Project overview in the free knowledge management tool Confluence
Collaborating on documents in Confluence ( source )
The Confluence platform, developed by Atlassian, is primarily used for collaborative work on documents. When working on projects, teams often need a central place where they can manage their ideas, documents and workflows. For this purpose, Confluence offers a knowledge management platform that can be integrated into other Atlassian products such as Jira.
Confluence enables teams to create, share and collaborate on documents in real time. Features such as templates, in-document comments and integrations support a wide range of business functions from technical documentation to marketing collaboration. The tool's central workspace allows all team members to access project materials and communication options regardless of location.
Confluence
Confluence
4.5
(3,554)
review details
functions
Advantages and disadvantages
product overview
This information comes from verified user reviews for Confluence
5
2,007
4
1,275
3
237
2
31
1
4
user-friendliness
4.2
customer service
4.3
price-performance ratio
4.3
Verified Reviewers
+
"The extensive templates and customization options make it easier to create content and..."
Read the full review
Michael
Key Account Manager in Germany
The free version of Confluence provides teams with essential collaboration tools, including document co-editing capabilities, unlimited space for organized content storage, Jira integration for task tracking, feedback management, and customizable branding. It can be used by up to ten people.
2nd Freshdesk
Shared Dashboard in Freshdesk ( Source )
Freshdesk is a cloud-based customer support software for businesses of all sizes. Customer support teams can efficiently handle queries and ensure high customer satisfaction. With multi-channel support and feedback management features, teams can streamline communications from different platforms into a unified system.
Freshdesk simplifies the support process with its ticketing system russia telegram data that prioritizes, categorizes, and assigns tickets so that no customer query goes unanswered. Additionally, features like a knowledge base and self-service portals allow customers to find solutions on their own, reducing the burden on the support team. Other features include access controls, social media integrations, and customizable branding.
Freshdesk
Freshdesk
4.5
(3,374)
review details
functions
Advantages and disadvantages
product overview
This information comes from verified user reviews for Freshdesk
5
1,963
4
1,204
3
159
2
32
1
16
user-friendliness
4.5
customer service
4.5
price-performance ratio
4.4
Verified Reviewers
+
"Great solution for service centers that primarily deal with external customers/stakeholders"
Read the full review
Nico
Managing Director in Germany
The free version gives users access to email ticketing, team collaboration features, knowledge base creation, and basic reporting.
3. monday.com
Knowledge management tools for companies: customer projects in monday.com
Overview of customer projects in monday.com ( source )
monday.com is a cloud-based system that helps teams organize projects and workflows efficiently. Visual knowledge management and team collaboration features make it easier for companies to manage tasks, projects, and workloads. Color-coding and drag-and-drop features help bring information and tasks together in one place, improving team transparency and productivity.
In addition to task and feedback management, monday.com optimizes communication and increases overall efficiency. Users can customize workflows to fit their processes, automate routine tasks, and leverage integrations for numerous third-party apps such as social media platforms. Admins can utilize customizable branding options and set role-based user permissions.
monday.com
monday.com
4.6
(5,413)
review details
functions
Advantages and disadvantages
product overview
This information comes from verified user reviews for monday.com
5
3,521
4
1,557
3
270
2
45
1
19
user-friendliness
4.5
customer service
4.4
price-performance ratio
4.3
Verified Reviewers
+
"We use Monday within the team to structure onboarding processes. It..."
Read the full review
Patrick
IT Service Desk Manager in Germany
In its basic version, monday.com offers SMBs access to features such as unlimited boards, more than 20 column types for custom tasks, two-factor authentication, and embedded forms.
4th Notion
Knowledge Management in Notion: Workspace
Workspace in Notion ( source )
Notion offers SMEs a comprehensive digital workspace. The knowledge management system combines functions for notes, task management, databases and collaboration. Individuals, content creators and teams can use Notion to organize information, manage tasks and collaborate efficiently. The modular drag-and-drop interface can be adapted to different working methods and requirements, thus offering SMEs a scalable solution.
Notion works on a modular principle: users can combine different "blocks", from simple text fields to comprehensive databases, and thus create pages that correspond to their workflows. This flexibility makes the platform just as suitable as a private notebook as it is as a project management tool for companies.