Consider Professional Help for Stalled Shipments

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If you’ve tried the previous steps and your shipment is still stuck, it might be time to consult a customs broker or agent. These professionals specialize in navigating complex customs regulations and can help resolve any issues that are causing delays. Their expertise can be invaluable in ensuring that your package clears customs as quickly as possible, avoiding prolonged disruptions.

Keep the Buyer Updated
Maintaining open communication with your buyer is crucial during any customs-related delays. As a seller, it’s important to keep them informed about the status of their shipment and the steps you’re taking to resolve the issue. Providing regular updates and explaining the situation transparently helps build trust and ensures a positive customer experience, even in the face of delays.

Shiprocket X: Simplify Your Customs and Shipping Experience
With ShiprocketX, you can quickly expand your business globally. You can indonesia phone number list ship to over 220 countries and territories, including major markets like the USA, UK, Australia, and more. You can also enjoy transparent customs clearance without the hassle of paperwork and get real-time updates via email and WhatsApp to keep your customers informed. Plus, an analytics dashboard lets you track your shipping performance and make better business decisions.

You can also build stronger relationships with your customers through customisable tracking pages where you can showcase your logo, recommend products, and collect feedback. You can integrate ShiprocketX with global marketplaces and manage all your orders with just a click, allowing you to focus on growing your business while the logistics are taken care of.

Conclusion
Navigating customs is an essential part of international eCommerce. When you send items to customs (INB), it’s necessary to understand the process to avoid delays, unexpected fees, or shipment issues. By ensuring that all the required documents are in place, understanding the regulations of the destination country, and preparing your shipments properly, you can streamline the customs process and provide a smoother experience for your customers. Being prepared will help you avoid common pitfalls and ensure your products reach their destination without unnecessary complications.