Surprise fees are just as frustrating as network declines to customers. Be transparent about all the costs you’re going to charge shoppers, including shipping and taxes, before customers reach checkout. Unexpected costs can lead to abandoned checkouts or declined transactions.
Ensure your website loads quickly and works reliably. Slow or glitchy websites can result in poor customer experiences and failed transactions.
You can use a free greece mobile database tool like Google’s PageSpeed Insights to test your website’s speed and get actionable steps to take to fix performance barriers.
Up-to-date software
Keep your payment software and systems up to date. Outdated software can lead to compatibility issues and transaction failures.
When possible, opt in to automatic system updates. Make sure you’re subscribed to tools that are maintained and updated regularly, rather than using software with a one-time license fee and no support.
Customer communication
Clearly communicate with customers about potential issues that might arise during the payment process and how to resolve them.
Consider publishing the most common network decline reasons on an FAQs page on your website, as a customer support email autoresponder, or in your store’s chatbot to help customers troubleshoot and save your employees time.