Results Thanks to Voice Tagging, the marketing department was able to analyze the most frequent non-targeted requests and, based on this information, refine the offer of the new product and the content of advertising messages. This allowed the share of non-targeted leads to be reduced from 28 to 7% in just 3 months. Those leads that were classified as targeted but with low priority (implicit interest) were placed into the marketing funnel for further warming up in various ways, depending on the type of objections. In addition, it became possible to set tags even without being at the computer, which allowed for timely classification of leads in almost 100% of cases, and a large number of synonyms assigned to each tag made recognition as accurate as possible.
WFM, or Workforce Management, is a software cayman islands cell phone number list solution for personnel management designed to improve labor efficiency, forecast workloads, manage employee schedules and intelligently distribute enterprise resources. In this article, we will look at the HR processes covered by WFM systems, the benefits of using such systems, and how they differ from WFO solutions. What processes can be managed using WFM systems? An integrated personnel management system is a powerful tool that can make life much easier not only for the HR department, but also for senior management, who is responsible for budget management. may include the following features: Drawing up a staffing schedule With WFM, you can automate the creation of work schedules based on vacation, workload, sick leave, and other variables.
Without a WFM system, scheduling can be time-consuming and lead to a shortage of personnel in the company during a critical need. Forecasting and budgeting Forecasting is knowing what human resources are needed for a specific project in a given period. Budgeting is calculating the payroll based on the workforce forecast. WFM allows companies to create workforce forecasts to budget and optimize workload as the company's needs change. Calculation of working hours and workload of personnel The scheduling system allows you to track workstation attendance and work task completion so that you can effectively distribute the workload and keep track of operator working hours.