Automating collections: your company prefers to automate collections! But what about the debtor? What do they prefer?

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The use of digital technologies has been increasing in companies – that’s a fact! But there is a question: Companies seek efficiency by automating debt collection , but what really pleases the debtor when it comes to debt collection? Is this the best solution for all cases? And how can we reconcile a humanized approach and automated debt collection in an assertive manner?

Automating Collections: How Technology is Transforming Collections in Brazil
In the current scenario, with Brazil ranking among the countries with the highest default rates, effective debt collection becomes essential. Approximately 71 million Brazilians have credit restrictions, according to data from Serasa. In this context, maintaining a healthy relationship with customers while seeking to recover credits is crucial.

The solution? Many companies have been automating debt collection as an effective means of debt recovery. By adopting computerized systems, companies can send reminders and negotiate debts without the need for human intervention, providing:

Operational Efficiency : Minimizing costs by reducing dependence on Call Centers and focusing teams on the essentials.

Improved Productivity : Reaching more customers in less time.

Superior Quality : Ensuring standardized messages and eliminating human errors.

Data Security: Protecting valuable information Israel telegram data preventing fraud.

The question remains: How does your customer prefer to be approached? Automated Billing or a Humanized Approach? With the right solutions, you can meet all preferences and optimize your results.

Automating Debt Collection: Understanding Debtors’ Choices at Collection Time
The communication channel for debt collection is essential, and the debtor's choice varies according to several factors, from the type of debt to the customer's profile. While Forrester's research shows that 52% of Brazilians are open to Automated Collection if they are approached in a personalized manner, the GEOC Institute highlights a 75% approval rate for these Collection Automation methods , valuing convenience, efficiency and privacy.

For simpler and more recent debts, Automated Collection is preferred, as it guarantees speed, practicality and discretion. For more complex debts, many debtors seek a human approach, longing for guidance, negotiation and empathetic treatment.

In this scenario, it is vital that companies identify and respect these preferences, offering the ideal channel for each situation. With the right Collection Automation strategy , it is possible to maximize the chances of credit recovery and strengthen customer relationships.

That said, being aligned with the needs of our customers, what are the emerging trends for companies to continue Automating Collections ?

Automating Collections: Trends and Innovations for the Future of Collections in the Digital Environment
The trend is for Billing Automation to become increasingly present in Brazilian companies, keeping up with technological innovations and changes in consumer behavior. Let's explore what is leading this transformation:

Virtual Assistants & AI : Software that simulates human conversations and uses artificial intelligence and machine learning to understand and meet customer needs, making negotiation personalized and efficient.
OmniChannel Technology : Unifies multiple communication channels – from phone and email to WhatsApp. This customer-centric approach enables a holistic view of interactions, ensuring fluidity between automated and human channels.
Advanced Data Analytics : By incorporating data from multiple sources and employing machine learning, businesses have the power to segment and target customers more effectively, optimizing results and reducing costs.
So why should you jump on this trend and Automate Billing ? Let’s find out the advantages that await you!

Automating Billing: How Technology is Transforming the Customer Experience
The combination of integrated channels, virtual assistants and advanced data analysis is transforming Collection Automation . This technological evolution allows for more agile and assertive communication with your customers, bringing numerous benefits:

24/7 availability, allowing the client to negotiate their debt at any time and anywhere;
Agility in resolving problems, as it avoids waiting lines, transfers of attendants and unnecessary bureaucracy;
Convenience in payment methods, as they offer customers several options, such as bank slip, card or Pix;
Privacy in negotiations, as they avoid unnecessary embarrassment and exposure for clients;
Personalization of the approach, as messages and offers are adapted to the profile and situation of each client.
These tools not only improve the customer experience, but also speed up collections, positively impacting cash flow. But with all this innovation, how can we ensure that humanization still has its place in the Automated Collections process ? Find out with us!

Automating Billing: How to Integrate Technology and a Humanized Approach
Finding the perfect balance between a humanized approach and Collection Automation is a challenge. However, with the right tools, this process can be transformative and highly efficient. One of the processes that can contribute to Collection Automation while maintaining this balance is the registration enrichment process .

Think Data takes Collection Automation to a new level with registration enrichment , providing a precise approach, whether digital or in-person. As a strategic partner for companies of all sizes, from startups to large banks, our “ Valida Fácil API ” solution integrates seamlessly with CRMs and OmniChannel Platforms. The result? An agile, secure implementation that is perfectly aligned with your company’s profile.