Shipping and Payment Information
You will also need to include some information about shipping and payments in your online store, namely the countries/regions to which you ship your products, methods
available payments and additional delivery costs (if any).
Product/service information
With regard to products or services phone number list, you must inform customers about their characteristics, total price and method of calculating the price (including taxes, fees, shipping costs and other charges), acceptance of the general terms and conditions of sale and also include a confirmation button that clearly shows that the order implies an obligation to pay: “buy”, “pay”, etc.
Product Returns
When it comes to product returns, by law, customers of online stores can return their items within 14 days, without having to specify a reason and without any type of penalty. Are there exceptions? Yes. Personalized products, among others, cannot be returned.
Billing software
In Portugal, it is mandatory to use certified e-commerce invoicing software to issue invoices with tax validity, and it is also mandatory to report your invoices to the Tax and Customs Authority on a monthly basis, either automatically or by sending a SAFT_PT file on a monthly basis.