You can even integrate with your knowledge denmark number for whatsapp base so users can search for answers to questions in the chat widget. Plus, it supports over 30 languages, which can be automatically displayed based on the site’s URL, country, or browser language. What needs improvement: Since the widget is located within the broader Hubspot platform, it gets a little lost among all the features of Hubspot. The multi-window Inbox view can also be a little overwhelming for new users. There aren’t many options for customizing the design of the chat widget, either. Additionally, Hubspot’s pricing is a minefield, so be careful when choosing the right plan if you decide to upgrade (and be aware that upgrading from the Starter to Professional plan will result in a steep monthly price increase!) Recommended for: Hubspot Live Chat makes sense for companies that already use Hubspot or are considering it as a marketing automation, CRM, or customer service platform — as a standalone solution, I’m not sure the cost is worth it.
However, the free plan lets you set up a few basic chat processes and is useful for those just getting started with chat. 5. Chatra.io In terms of features, Chatra is really impressive and stands out from its competitors in many ways. For example, they support multilingual website settings as well as complex chat triggers. And of course, there are iOS and Android apps for chatting when you’re away from your desk. The free plan with unlimited chats and one agent makes it easy to get started, but does not include automation. Paid plans start at $15 per month per agent.