Essential hospital indicators for health management

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What are the hospital indicators?
Each company must establish its own hospital indicators. However, take a look at some of the main KPIs adopted by healthcare institutions.

1. Bed occupancy rate
Evaluating the bed occupancy rate is a strategic action, which analyzes how long a bed is occupied, as well as rotation and idleness. This allows you to determine with greater precision the capacity of hospital care.

The analysis also consists of understanding the type of patient that occupies each bed and whether there is a need for investments in the infrastructure of the institution.

This is one of the hospital indicators required to phone library obtain ONA (National Accreditation Organization) and JCI (Joint Commission International) quality certificates, important quality certificates in the sector.

2. Bed rotation
Bed rotation measures the relationship between the number of patients who abandoned the bed, whether discharged or died, by the number of beds available in the same period.

It is an important index, which can indicate the quality of treatments, a better experience for the patient and better productivity of the work equipment.

3. Length of stay
As its name indicates, measure the average duration of the patient's stay in the hospital. It is closely related to the bed occupancy and rotation indicator.

This index must be monitored closely, because patients who remain in the hospital for a long time are more likely to develop complications in the hospital.

High stay rates can indicate inaccurate diagnoses, poor infrastructure or mistreatment.

4. Replacement interval
This is the average time when the chirophane is unoccupied. This is the decision when there is idleness in this space.

It must be measured continuously to measure the relationship between fixed costs and beds that remain empty for too long and the impact of this on hospital finances.

5. Mortality rate
Unfortunately, the hospital business has to deal with the dead, but it is essential to look at the numbers at hand. When the mortality rate is very high, there is definitely a problem in the hospital.

With this KPI, the hospital business can identify human failures, problems in the quality of medicines and even the need to reevaluate quality parameters and treatment guidelines.

6. Clinical productivity
Today, we have presented hospital indicators directly related to medical care and bed occupancy.

The productivity index, in turn, measures the activities of each area, including the most bureaucratic ones, such as administrative, financial and legal ones.

7. Equipment productivity
Using the team's productivity indicators, you will evaluate information that is of great interest to RRHH and the people management sector.

We are talking about absence rates, temporary absences, number of employees, rotation rates, impact of the name on finances, etc.

This information helps to better understand the internal climate and creates a solid basis for managers to motivate employees and create more satisfactory experiences for internal and external audiences.

8. Patient experience
The experience has never been more valued than it is now, which is why it is also one of the hospital indicators that need to be measured.

This index must consider the quality of attention; complaints management; excellence in diagnoses and treatments and everything that leads the patient to have a satisfactory experience in the end.

Indicators such as NPS (Net Promoter Score), which evaluate how much you are willing to indicate to the institution's customer, can be a good guide.

Get more information about customer experience and how to improve this index.

9. Profitability
Even though it has a noble mission to improve the quality of life of people, a private hospital is a business and needs to present satisfactory financial results. Therefore, profitability indicators mean that, in fact, the institution is gaining in relation to inverted amounts. What we only call ROI (Return on Investment).

To calculate, use the formula: ROI = (final earnings - initial investment) / initial investment.

10. Invoicing
Another administrative-financial indicator. Indicates the sum of services sold in a specific period of time. It is worth remembering that billing is not synonymous with benefit and that this index must be evaluated together with other factors.

Why is it important to measure hospital indicators?
Running a medical care business is a very complex task. In addition to strategies common to other companies, it is necessary to continually innovate, save lives and guarantee greater comfort for patients.

Therefore, evaluating hospital indicators is a way to fully understand the situation of the institution. With a 360º vision it is possible to implement better solutions and promote continued improvement in all processes and activities.

What is the future of hospital indicators?
The future of hospital indicators is automation . The technology digitally transforms several sectors of people's lives and has provided important developments in hospital management.

Modern tools are capable of measuring data automatically and in real time, helping to manage decisions, implement improvements and more effective treatments.

Hospital sectors can easily integrate and share information. This ensures greater alignment between areas, work centered on common objectives and more satisfactory results.

Also read: What are the contributions of technology to health?

Meet SYDLE ONE
SYDLE ONE is the platform that the business needs to measure hospital indicators and carry out complete management with dynamic and intelligent tools.

The integrated management solution guarantees administrative excellence and transforms the entire patient journey, through tools such as:

Customer relationship management (CRM), to improve communication with the public;

Service portal, for quotes, queries, etc.;

Remote calls.

The indicators are measured in real time and the entire hospital community benefits from the results.