The aggressive customer
In contrast to the gentle customer, this type uses a heavy hand. The aggressive customer complains a lot and makes sure that he can be heard everywhere. Apologies are not something you should approach him with. With a quick and efficient solution you will gain his appreciation. Address this customer via a different channel. Listen carefully and ask if there is anything else going on. And propose a solution with which you tackle the problem.
The high-roller customer
“I expect a lot and am willing to pay for it.” The high-roller customer complains when there is a good reason. This customer is interested in results and what you can offer to solve the problem. Clearly identify the problem for this customer, confirm it and indicate what solution you have for it. Then quickly get to work on solving the problem.
The opportunist customer
A repetitive response such as “it’s not enough” in response to what you do for your uae mobile phone number list customer is an indication that you are dealing with an opportunistic customer . This customer is not looking to solve the issue, but rather to have you give more than your customers bargained for. To solve the problem, you must always remain objective. Use clear arguments to support your response. If the first response from this customer is that it’s ‘not enough’, it is smart to ask what you can do to solve the problem.
This type of customer complains at the slightest thing. Always have (a lot of) patience with the chronic complainer . Even if he is constantly complaining, he is still your customer. Listen carefully to his story and always count to ten. Arguing with this complainer does not help... they do not give in (quickly).
Want to learn more about the different types of complainers on social media and how you can deal with them? Scroll down quickly to view the infographic. Click on the image for a larger version.
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