Arena’s customer support interface is second to none, offering multiple ways to get in touch whenever you need help. In other words, Arena is a more advanced and sophisticated solution than Live. but cooperation! We can’t wait for you to learn about it and start integrating it into your company’s communications plan. What steps are we taking to ensure a smooth transition to customers? Yes, we are wrapping up Live.
But we also understand that as your business truemoney data and its reach grow, fully transitioning away from the products you love, trust and are accustomed to takes time and planning. We respect all contracts and will remain flexible on renewals so that customers can have appropriate time to implement new integrations and plan for transition by December 2023. If the client requires more time, we are willing to discuss it to ensure a truly soft transition.
We only recommend Arena as a solution to our customers. But clients always choose to follow the path they feel is best for their business. We will do our best to help. Our Customer Success Management department will contact all active and former customers directly to clarify the termination of Live and work together to define the best renewal options for their brands so they can make a smooth transition, whether they choose Arena or another option.